Service and Support
Service and Support
Your direct line to VINN
Our three-tier support ensures that our customers receive help quickly and efficiently 24 hours a day, 7 days a week.
Your key benefits
- 24 hour multilingual support
- Helpdesk for guests and customers
- Ticket system with customer login and e-mail notifications of case status updates
- Remote access to all products
- Automated monitoring of all installed components and services
- Escalation process
How to contact us
Ticket system and status check
Germany
Phone: +49 (0) 1805 68 78 67
E-mail: germany.support@myvinn.com
France
Phone: +33 (0) 801840017
E-mail: france.support@myvinn.com
Italy
Phone: +39 (0) 800 0877 87
E-mail: italy.support@myvinn.com
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